Refund Policy

Refund Policy
We accept refunds and exchanges.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

All returns/refunds must be notified within 7 days and items must be returned within 14 days.

Additional non-returnable items:
Gift cards

To complete your return, we require a receipt or proof of purchase.  


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

If you need to exchange something for the same item, please send us an email at and send your item to: 45 Skinner Street, Whitby, YO21 3AH.

To return your product, you should mail your product to: 45 Skinner Street, Whitby, YO21 3AH

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs will then be refunded. 

You should always use Special Signed For Delivery. 

Please email or telephone if you require any help or further assistance.